arwana Terms of Use

When you open an account on arwana, you agree to our terms governing deposits, withdrawals, account security, and dispute resolution. We operate our platform with a commitment to transparency: we disclose how we handle your data, what fees apply, and what happens if a dispute arises. Our terms apply to all users accessing arwana from any device — Android app, iOS browser, or desktop — across all supported jurisdictions.

We process subject to verificationly via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We require KYC (Know-Your-Customer) verification before your first withdrawal, which typically completes within one business day. Withdrawals pass through our fraud-detection review and process to your original payment method within 2–4 business hours on weekdays. We do not charge withdrawal fees, though your bank or payment provider may apply their own charges.

This document outlines the core conditions under which we operate arwana, your rights and responsibilities as a user, and how we handle disputes. Our services are available only where local law permits. Users are responsible for verifying that access and use of arwana comply with their own jurisdiction's regulations.

Account Opening and User Responsibilities on arwana

To open an account on arwana, you must provide a valid email address and create a password. You agree that the information you provide is accurate and complete. We verify your email within one hour by sending a confirmation link. Your account activates once you click this link.

Before you can withdraw funds, we require KYC verification. You must submit a government-issued ID (national identity card, passport, or driver's license) and a recent selfie holding your ID card. Our system matches these documents automatically. If your submission is unclear, we contact you requesting resubmission. Most verifications complete within one business day.

You are responsible for keeping your login credentials secure. Do not share your password or two-factor authentication codes with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We automatically log you out after subject to verification of inactivity to protect your account if your phone is lost or left unattended.

Deposits, Withdrawals, and Our arwana Payment Workflow

We accept five major Indonesian e-wallet platforms and direct bank transfers. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, the transaction confirms instantly and your balance updates immediately. Bank transfers (e-wallet, mobile banking, local payment, online payment) also credit your account within moments of bank confirmation. We support e-wallet payment codes as well.

When you request a withdrawal, our fraud-detection system reviews your account activity. We compare the requested amount and withdrawal method against your normal pattern. If everything looks standard, we approve and process your withdrawal to your original payment method. Processing typically takes 2–4 business hours on weekdays. On weekends or during Indonesian holidays like Idul Fitri, Idul Adha, or Imlek, processing may extend by one business day.

We do not charge withdrawal fees. However, your bank or payment provider may apply their own charges depending on transfer type. Once your withdrawal reaches your bank or e-wallet, you receive a confirmation notification on arwana.

1. You initiate a withdrawal request in your arwana account, selecting your payment method and amount.
2. Our fraud-detection system scans your account history and compares activity against your baseline.
3. If we detect unusual activity, we pause the request and contact you for verification before processing.
4. Once approved, your withdrawal is queued for processing to your original payment method.
5. We process approved withdrawals within 2–4 business hours on weekdays.
6. Your bank or e-wallet confirms receipt, and we send you a notification.

Bonus Terms and Game Rules on arwana

We offer new-customer welcome bonuses and promotional bonuses throughout the year. These offers come with specific terms: minimum deposit amounts, playthrough requirements, expiration dates, and game eligibility restrictions. We disclose all terms at the time of the offer. You are responsible for reading and understanding these terms before claiming a bonus.

Bonuses are credited to your account as bonus balance, separate from your real-money balance. You must meet the stated playthrough requirement (betting the bonus amount a certain number of times across eligible games) before you can withdraw bonus winnings. If you do not meet the playthrough requirement before the expiration date, any remaining bonus balance is forfeited.

We reserve the right to cancel any bonus if we detect fraudulent activity, abuse of bonus terms, or violation of our terms. For example, if you claim a welcome bonus, make deposits across multiple accounts, or use exploits to guarantee wins, we may forfeit the bonus and suspend your account pending review.

Dispute Resolution and Our Commitments

If you experience an issue on arwana — a transaction that did not process correctly, a game outcome you believe is incorrect, or a withdrawal that failed — contact our support team. We investigate all disputes and provide a resolution within 5–7 business days.

Our support team is available via email through our help channel in English. We do not guarantee 24/7 response, but we aim to reply to all inquiries within one business day. We maintain a dispute log for each case and provide you with updates on investigation progress.

If you remain unsatisfied with our resolution, you can escalate your dispute to our compliance team. Escalations are reviewed by a different team member and we provide a final decision within 10 business days. We do not offer disputes beyond this final decision within our internal process.

Data Protection and Security on arwana

We protect your personal data using SSL encryption for all data in transit. Your login credentials, payment details, and game history are encrypted as they travel between your mobile phone and our servers. We store passwords using cryptographic hashing — we cannot see your password and cannot recover it for you. If you forget your password, we send you a reset link valid for one hour.

We collect your personal information (name, email, national ID details) for KYC verification and regulatory compliance. This data is encrypted and stored separately from your game history and account balance. We never sell or share your information with third parties outside our payment processors and legal-compliance partners.

We log every transaction, game spin, and payout to your account history. You can review your complete session anytime in your Transaction History on arwana. This transparency helps you track your activity and understand your account balance changes.

Jurisdiction Notice and Acceptance of Terms

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of arwana comply with their own jurisdiction's regulations. We operate under the assumption that users accessing arwana do so from supported jurisdictions.

By opening an account on arwana, you accept these terms in full. We may update our terms at any time. We notify users of material changes via email. Continued use of arwana following a terms update constitutes your acceptance of the new terms.

If any portion of these terms is found to be unenforceable by a court, that portion is severed and the remainder of the terms remains in effect. These terms, together with our Privacy policy and game-specific rules, constitute the entire agreement between you and arwana regarding your use of our platform.