arwanaLegal Notice

Online gaming and sportsbook services operate under different legal frameworks across regions. We at arwana provide our platform only in jurisdictions where local law permits such services. We do not offer our services in jurisdictions where online wagering is prohibited by local regulation. Users are responsible for verifying that access and use of arwana comply with the laws of their own jurisdiction.

Our platform is available to users in supported regions across Southeast Asia, including major cities like Jakarta, Surabaya, Bandung, and Medan. We support all major Indonesian payment methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) — to serve users in these areas. However, the availability of our services depends on local law in each user's specific location.

This legal notice outlines our jurisdiction-restricted service model, account eligibility requirements, user responsibilities, and how to contact us with legal inquiries. We encourage all users to review this notice carefully before accessing arwana.

Service Availability and Jurisdiction Restrictions on arwana

We at arwana operate under the principle that our services are available only where applicable law permits. We do not make claims about being licensed in any specific country or jurisdiction. Instead, we operate on a jurisdiction-restricted basis: we assume users accessing arwana do so from locations where online gaming services are legally permitted.

If you access arwana from a jurisdiction where online wagering is prohibited, you do so at your own risk and in violation of local law. We are not responsible for your compliance with local regulations. We reserve the right to restrict or terminate access to arwana if we determine that a user's location falls outside our service area or if local law changes to prohibit our services in that region.

Our service area includes major Indonesian cities and supported regions across Southeast Asia. However, this list may change at any time based on regulatory developments. We do not provide a definitive list of all supported jurisdictions — users must verify their own location's legal status independently.

Account Eligibility and User Responsibilities

To open an account on arwana, you must meet the following conditions:

• You must be of legal age to enter into binding contracts in your jurisdiction.
• You must not be a resident of a jurisdiction where online wagering is prohibited by law.
• You must provide accurate and complete information during account registration and KYC verification.
• You must not open multiple accounts on arwana or use false identity information.
• You must comply with all applicable laws in your jurisdiction regarding online gaming.

You are solely responsible for verifying that your access and use of arwana comply with the laws of your own jurisdiction. We do not provide legal advice, and we do not verify the legal status of online gaming in every location. If you are uncertain whether arwana is legal in your area, do not access our platform.

By opening an account on arwana, you confirm that you meet all eligibility requirements and that your use of our platform complies with local law. If you later discover that your jurisdiction prohibits online gaming, you must cease using arwana immediately and contact our support team to close your account.

Data Protection and Privacy on arwana

We protect your personal data using industry-standard security practices. All data transmitted between your mobile device and our servers is encrypted using SSL encryption. We store your login credentials using cryptographic hashing, and we encrypt sensitive information like payment details and national ID data.

We collect personal information (name, email, national ID details) for KYC verification and regulatory compliance. This data is stored separately from your game history and account balance. We never sell or share your information with third parties outside our payment processors and legal-compliance partners required by law.

For detailed information about how we handle your data, please review our Privacy policyThat document explains what data we collect, how we use it, how long we retain it, and your rights regarding your personal information.

Our arwana Compliance Commitments

We at arwana are committed to operating transparently and complying with applicable regulations in supported jurisdictions. We maintain records of all transactions, account activities, and disputes for regulatory review. We cooperate with legal authorities and regulatory bodies when required by law.

We do not make false claims about our licensing, certifications, or regulatory status. We do not claim to be licensed in Indonesia, any other specific country, or any particular jurisdiction. We operate on a jurisdiction-restricted basis, assuming users access our platform from locations where such services are legally permitted.

We enforce our Terms of Use consistently across all users. We reserve the right to suspend or terminate any account that violates our terms, engages in fraudulent activity, or uses our platform in violation of local law.

Contact Information for Legal Inquiries

If you have legal questions about arwana, our jurisdiction status, or our compliance practices, you can contact our legal team through our support channel. We respond to legal inquiries in English within 5–7 business days.

We do not provide legal advice. If you need guidance on whether arwana is legal in your jurisdiction, we recommend consulting a local attorney who specializes in gaming law in your region.

For general account support, payment issues, or technical problems, contact our support team via our help channel. For legal matters specifically, mark your inquiry as "Legal Inquiry" in the subject line so it reaches the appropriate team.