arwana Privacy Policy

This page describes what we collect when you use arwana and how we keep that data protected. We collect personal information — your email, national ID details, and payment method — only when you register, verify your account, or deposit funds. We never sell your data to third parties. We encrypt all information in transit using SSL, and we store sensitive details on encrypted servers with redundant backups.

Our arwana platform operates across multiple regions. Your data may be processed on servers located outside your jurisdiction, but we apply the same encryption and security standards regardless of server location. We comply with applicable data-protection regulations in each jurisdiction where we operate. If you access arwana from Jakarta, Surabaya, Bandung, or Medan, your account data is protected by our encryption and access-control policies.

We use your data only for account verification (KYC), deposit confirmation, withdrawal processing, fraud detection, and customer support. We do not use your personal information for marketing unless you opt in explicitly. You can request a copy of your data, ask us to correct errors, or request deletion of your account and associated data at any time.

What Data We Collect on arwana

We collect your email address when you register an account. This is your primary contact method for account notifications, password resets, and support responses. We do not share your email with third parties outside our payment processors and legal-compliance partners.

We collect your national identity details (name, ID number, date of birth, ID photo) during KYC verification. This verification is required before you can withdraw funds. We use this information to confirm your identity and prevent fraud. Our KYC system matches your ID photo and selfie automatically, and we store encrypted reference data for compliance purposes. We do not retain your full document images permanently.

We collect your payment method information when you deposit or withdraw. For e-wallet deposits via DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation from your payment provider but do not store your full wallet credentials. For bank transfers (e-wallet, Mandini, mobile banking, local payment), we record your account number for withdrawal processing but do not store your login credentials. We also support online payment payment codes, which we process through our payment processor without storing sensitive payment data.

We collect your game activity — every bet, spin result, and payout — and log this to your account history. This data helps us provide transparent transaction records and detect anomalies that might indicate fraud or system errors.

IP address logging: We log your IP address when you log in or make a deposit. This helps us detect unauthorized access from unfamiliar locations and improve our fraud-detection systems.

How We Use Your Data on arwana

We use your email to send you account notifications: welcome messages, deposit confirmations, withdrawal approvals, and password-reset links. We also use email to contact you about KYC verification status or if we detect suspicious activity on your account. You can adjust your notification preferences in your Account Settings on arwana.

We use your KYC data for identity verification, fraud prevention, and compliance with local regulations. We do not use your ID photo or personal details for any purpose outside account verification and withdrawal processing.

We use your payment method information to process deposits and withdrawals. We never store your full card numbers or bank passwords — we retain only the last four digits of your payment method for reconciliation purposes.

We use your game activity data to provide you with a complete transaction history. You can review your entire session anytime in your Transaction History on arwana. We also use this data to detect patterns that might indicate fraud, such as unusual withdrawal amounts or deposits to a different payment method than your normal pattern.

Third-Party Processors and Data Sharing on arwana

We share your data only with service providers necessary to operate arwana. These include:

We do not sell your data to marketing companies, data brokers, or advertisers. We do not use your information to build profiles for targeted advertising.

Data processors outside your jurisdiction: Our servers may be located outside your country. All data in transit is encrypted using SSL, and we apply consistent security standards regardless of server location.

Cookies and Tracking on arwana

We use cookies to keep you logged in to your account and remember your preferences (language, notification settings, game favorites). Cookies are small text files stored on your device. On our arwana platform, cookies help us recognize you when you return and reduce the need to re-enter login details.

We do not use cookies for tracking your behavior across third-party websites. We do not place tracking pixels or beacons on external sites. We use cookies only within arwana to improve your session experience.

You can disable cookies in your browser settings, but this may prevent you from staying logged in to arwana or cause other functionality issues.

Your Rights and Data Access on arwana

You have the right to request a copy of all personal data we hold about you. To request your data, contact our support team. We will provide your information in a standard format within 10 business days.

You have the right to ask us to correct inaccurate information on your account. If your email, payment method, or other details have changed, you can update them in your Account Settings on arwana. If you cannot update information yourself, contact our support team.

You have the right to request deletion of your account and associated data. If you request account deletion, we will close your account, remove your personal information, and retain only anonymized game records as required by law for audit purposes. We typically complete account deletion within 30 days.

You can also opt out of non-essential communications (promotional emails) anytime in your Account Settings. You will continue to receive mandatory notifications (account security alerts, withdrawal confirmations, legal notices).

Data Retention and Account Closure on arwana

We retain your personal data only as long as necessary to operate your account and comply with legal obligations. If your account is active, we retain your email, KYC data, and transaction history indefinitely. If you close your account, we delete your personal information within 30 days, except where law requires us to retain records (typically 5–7 years for financial audit purposes).

If you request account deletion, we anonymize your game records so we can no longer identify you. We retain anonymized records only for aggregate analysis and fraud detection across our platform.

Security Incidents and Contact Information

If we detect a security incident that may affect your account — unauthorized login attempts, data breach, or system compromise — we will notify you via email immediately. We will explain what happened, what data was affected, and what steps you should take to protect yourself.

If you have questions about this privacy policy, requests to access or delete your data, or concerns about how we handle your information, contact our support team via our help channel in English. We will respond to all privacy requests within 5–7 business days.

This privacy policy is effective as of May 2026 and applies to all users of arwana. We may update this policy to reflect changes in our practices, technology, or applicable law. We will notify you of material changes via email and request your acceptance before the new policy takes effect.

arwana privacy team
Data protection / compliance officer

Our commitment is to handle your data with transparency and care. If you have specific privacy questions related to your account or arwana's data practices, our support team can provide detailed guidance.

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