arwanaFrequently Asked Questions
Users ask us about account setup, payment methods, game categories, withdrawal timing, security features, and how to contact support. This FAQ page answers the most common questions we receive from members accessing arwana on mobile and desktop devices.
This page resolves practical questions about registration, deposits, withdrawals, game rules, and account management. If your question is not covered here, our support team can provide detailed guidance via the help channel in your account dashboard.
Read the answers below to understand how arwana works, what payment methods we accept, and how to protect your account. For legal details about our terms of service, data handling, or jurisdiction restrictions, visit our Terms of Use and Legal Notice pages. If you need immediate assistance, contact our support team — we respond to all inquiries within 2–4 business hours.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, two-factor authentication, and jurisdiction notice
Account and registration
Our services are available only where local law permits. We operate in supported jurisdictions across Southeast Asia, including regions where users access arwana from Jakarta, Surabaya, Bandung, and Medan. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether arwana is available in your location, contact our support team before registering an account.
When you register on arwana, we collect your email address, username, password, and mobile number. Your email is your primary contact method for account notifications and password resets. Your mobile number is used for two-factor authentication and account recovery. We do not ask for sensitive information during registration. Later, when you request your first withdrawal, we ask for your national ID details (name, ID number, date of birth, and ID photo) for KYC verification. This verification typically completes within one business day.
When you register on arwana, we collect your email address, username, password, and mobile number. Your email is your primary contact method for account notifications and password resets. Your mobile number is used for two-factor authentication and account recovery. We do not ask for sensitive information during registration. Later, when you request your first withdrawal, we ask for your national ID details (name, ID number, date of birth, and ID photo) for KYC verification. This verification typically completes within one business day.
You can adjust your account preferences in your Account Settings on arwana. From there, you can change your email, update your password, enable two-factor authentication, and manage notification settings (email and SMS alerts). You can also set your preferred language and adjust your timezone. If you wish to pause your account temporarily, contact our support team — we can suspend your account for a specified period. To permanently close your account, you can request deletion through your Account Settings or contact support. Account closure typically takes 30 days to process.
Payments and transactions
To deposit via local payment, online payment, or e-wallet, log in to your arwana account and select Deposit. Choose your preferred e-wallet, enter your deposit amount, and click Proceed. You will be redirected to your e-wallet app or browser to confirm the payment. Once you approve the transaction in your e-wallet, the funds appear in your arwana account instantly. No additional fees are charged by arwana. Your transaction is encrypted and processed securely. If your deposit does not appear within subject to verification, contact our support team with your transaction reference number.
Yes, we support bank transfers from mobile banking, local payment, online payment, and e-wallet. To deposit via bank transfer, log in to arwana and select Deposit. Choose Bank Transfer and select your bank. We will provide you with a unique Virtual Account number. Transfer your deposit amount to that Virtual Account from your bank app or ATM. The funds appear in your arwana account within subject to verification. We also support mobile banking payment codes for faster processing. Withdrawals are processed back to your original payment method within 2–4 business hours.
Games and betting
arwana offers four main game categories. Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other tournaments. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules and payout structure. You can browse all available games from your account dashboard.
Free bets and free spins are promotional offers that allow you to play certain games without using your own funds. Free bets are credited to your account for specific football or esports markets. Free spins are credited for slot games like Gates of Olympus or Sweet Bonanza. These offers appear in your Promotions section on arwana. Each offer has specific terms — for example, free bets may expire after 7 days, or free spins may be limited to certain games. Read the terms carefully before using a promotion. Any winnings from free bets or free spins are subject to playthrough requirements before you can withdraw them.
Security and support
To contact our support team, log in to your arwana account and click the Help icon in your account dashboard. Select your issue category (account, payment, game, security, or other) and describe your problem in detail. Include any relevant transaction IDs or game session numbers. Submit your ticket and you will receive a confirmation email. Our support team responds to all tickets within 2–4 business hours. For urgent account security issues, contact support immediately — we prioritize security-related tickets. You can also check our FAQ page first, as many common questions are answered here.